When to Call 911

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Call when it counts!

The Colorado Springs Fire Department urges the citizens of Colorado Springs to examine when calling 911 is appropriate and when calling the non-emergency number would be best. All of us want our emergency calls to go through quickly. It could be a matter of life and death.

    Ask yourself before you call

    • If this were YOU, would you call 911?
    • Is this a LIFE THREATENING emergency?
    • Can this be taken care of by a clinic or a nurse in the morning?

    Call 911 to

    Stop a Crime

    Report a Fire

    Save a Live

    Call 444-7000

    For non-emergency assistance in Colorado Springs

    When you call

    • The dispatcher will ask your location and nature of your emergency
    • You will need to answer the questions
    • Emergency crews will be sent according to the level assigned

    After you call

    • Never hang up until the dispatcher instructs you to
    • Be prepared to provide the same information or updated information to the emergency crew that responds
    • Be prepared to show emergency crews where the person is located

    Numbers to Know

    Colorado Child Abuse Hotline


    Colorado Crisis Service & Support 1-844-493-TALK
    Colorado Springs Code Enforcement 719-444-7891
    Colorado Springs Utilities 719-448-4800
    Colorado State Patrol 719-544-2424
    Pikes Peak Humane Society 719-473-1741
    Poison Control 1-800-222-1222
    Road Reports - CDOT 1-877-315-7632

    Action steps you can take

    How to identify a medical emergency

    • Loss of consciousness
    • Loss of limb
    • Gasping for air or not breathing
    • Experiencing an allergic reaction
    • Having chest pain
    • Having uncontrollable bleeding
    • Having stroke like symptoms
    • Any other symptoms that require immediate medical attention

    When to call the non-emergent number

    • Report a stolen car or bike
    • Report a hazard not impacting the public
    • A crime no longer in progress
    • Minor injuries like a cut finger
    • Graffiti
    • Animals in trees
    • Panhandling

    You can download and print the When to Call 911 flyer